Refund Policy

Last updated: November 3, 2026

We want you to be happy with Needly. Payments are processed by Paddle.com, our Merchant of Record, which handles refunds on our behalf.

14-day money-back guarantee

If Needly isn't right for you, you can request a full refund within 14 days of your first payment on any plan. No questions asked.

Renewals

Monthly and yearly renewals are not refunded after they are charged, but you can cancel at any time to stop future renewals. Your plan stays active until the end of the period you paid for. If you forgot to cancel a yearly renewal, contact us within 7 days of the charge and we will refund it.

How to request a refund

Email hello@useneedly.com with the email address on your account, or reply to your Paddle receipt. Refunds go back to your original payment method, usually within 5–10 business days.

Exceptions

We may refuse refunds for accounts suspended for breaking our Terms of Service, for example for sending spam.